Samsung Electronics said that battery issues were behind phones catching fire and is recalling its main Galaxy Note 7 smartphone.
The South Korean company said customers who’d already purchased the phone would have the ability to swap it for a brand new one.
“There was a tiny issue in the manufacturing process, so it was really difficult to figure out,” the president of
Samsung’s mobile business Koh Dong-jin told reporters.
“It’ll cost us so much it makes my heart ache. Nevertheless, the reason we made this choice is because what’s most important is customer security,” he said.
The company said it would take to prepare replacement apparatus.
According to Samsung, the phone continues to be launched in 10 states with different businesses although so far supplying the batteries.
The recall comes only one week ahead of an anticipated demo of a new iPhone version from its main rival Apple.